LandDrive CRM Terms of Service

These Terms of Service apply to LandDrive CRM, the customer relationship management software at app.landdrive.io. If you are looking for the terms that govern visiting landdrive.io, using the calculator, or joining a marketplace waitlist, see /terms/marketplace.

1. Acceptance of Terms

By accessing or using LandDrive CRM (“the Service”), you accept and agree to be bound by these Terms of Service. If you are entering into these terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree to these terms, please do not use the Service.

2. Description of Service

LandDrive provides a cloud-based customer relationship management (CRM) platform designed for land investors. The Service includes property and parcel management (APN-indexed), contact and deal management, marketing and campaign tools, document generation, owner-financing note servicing through the NoteServ module, an AI assistant and Model Context Protocol (MCP) server, and related features. LandDrive may add, modify, or remove features over time.

3. Account Registration and Security

To use the Service you must register for an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials, enabling multi-factor authentication where available, and for all activity that occurs under your account. You agree to notify LandDrive promptly at security@landdrive.io of any suspected unauthorized access or security breach.

4. Acceptable Use

You agree to use the Service only for legitimate business purposes and in compliance with all applicable laws. You will not:

• Use the Service for any illegal, fraudulent, or unauthorized purpose, including the distribution of illegal content or the infringement of any third party's intellectual property.
• Attempt to access another tenant's data, reverse engineer or decompile the Service, probe for vulnerabilities without prior written authorization, or circumvent any security controls.
• Send unsolicited commercial communications through the Service in violation of CAN-SPAM, TCPA, or equivalent laws. You are responsible for obtaining any required consents before contacting recipients through the Service's email, SMS, or direct-mail tools.
• Scrape, crawl, or use automated tools to extract data from the Service, bypass rate limits, or overload our infrastructure.
• Harass, threaten, or defame any person, or use the Service to distribute malware or perform phishing.
• Share your account credentials, access tokens, or API keys with unauthorized third parties, or use a single account for multiple distinct businesses without a valid multi-user plan.

LandDrive may suspend or terminate accounts found in violation of these acceptable-use rules. Severe violations may result in immediate suspension without prior notice and may be referred to law enforcement where appropriate.

5. Subscription, Billing, and Cancellation

Access to LandDrive CRM requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis depending on the plan you select. Subscriptions automatically renew at the end of each term unless you cancel before the renewal date. You may cancel your subscription at any time from within your account settings; access continues through the end of your current billing period. Fees already paid are generally non-refundable except where required by law or at LandDrive's discretion. Add-on purchases (credits, training, setup services) are separate from recurring subscription fees and are non-refundable once delivered or consumed.

LandDrive may change subscription pricing from time to time and will notify active customers of material price changes at least 30 days in advance. Continued use of the Service after a price change constitutes acceptance.

6. Customer Data and Content

You retain all rights, title, and interest in the data, records, documents, and content you upload or create within the Service (“Customer Data”). LandDrive does not claim ownership of Customer Data. You grant LandDrive a limited, non-exclusive, worldwide license to host, store, process, transmit, display, back up, and otherwise use Customer Data solely as necessary to operate and improve the Service, provide support, and comply with legal obligations.

LandDrive processes Customer Data in accordance with the CRM Privacy Policy and, where applicable, a Data Processing Addendum (DPA). Upon termination, you may export your Customer Data during the retention window described in the Privacy Policy before it is deleted.

7. Third-Party Services

LandDrive CRM integrates with third-party services including Stripe (payments), Twilio (SMS), SendGrid (email), Cloudinary and AWS S3 (file storage), Google Maps (property mapping), Plaid (ACH authentication for NoteServ), Lob (direct mail), and various AI providers. Your use of these integrations is also subject to those providers' own terms of service and privacy policies. LandDrive is not responsible for the availability, accuracy, or practices of third-party services.

8. Intellectual Property

LandDrive and its licensors retain all right, title, and interest in and to the Service, including the software, APIs, designs, trademarks, logos, and documentation. No rights are granted to you other than the limited right to access and use the Service in accordance with these Terms. You may not copy, modify, distribute, sell, or create derivative works of the Service or its components.

9. Disclaimers and Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. LANDDRIVE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. YOU USE THE SERVICE AT YOUR OWN RISK.

LandDrive CRM is a tool for managing business information. It is not a substitute for legal, tax, financial, or professional real estate advice. Outputs from the Service — including calculator results, AI-generated summaries, due diligence checklists, and documents — are informational only and should be reviewed by a qualified professional before you rely on them.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LANDDRIVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT LANDDRIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LANDDRIVE'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO LANDDRIVE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM.

11. Indemnification

You agree to defend, indemnify, and hold harmless LandDrive and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your Customer Data, your violation of these Terms, your violation of any law, or your infringement of any third party's rights.

12. Termination and Suspension

You may terminate your subscription at any time from your account settings. LandDrive may suspend or terminate your access to the Service, with or without notice, if you materially breach these Terms, fail to pay fees when due, or engage in conduct that poses a security, legal, or reputational risk to LandDrive or its other customers. Upon termination, your right to access the Service ceases immediately. Customer Data is retained for the export window described in the Privacy Policy and then permanently deleted.

Sections of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will survive.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved in the state or federal courts located in Bexar County, Texas, and you consent to personal jurisdiction in those courts. Nothing in this section prevents either party from seeking injunctive relief for intellectual property infringement or breach of confidentiality in any court of competent jurisdiction.

14. Changes to These Terms

LandDrive may modify these Terms from time to time. Material changes will be announced through the Service or by email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree with the modified Terms, your sole remedy is to stop using the Service and cancel your subscription.

15. Contact

Questions about these Terms of Service can be directed to:

• Email: legal@landdrive.io
• Support: support@landdrive.io
• Mail: LandDrive LLC, 508 Pat Booker Rd. #5111, Universal City, TX 78148